Janet
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Activity overview
Latest activity by Janet-
Janet created an article,
Practice: "Manage my Opencare Hours" Feature
Around 20% of all Instant Book accuracy issues come from practices not wanting to give their available time slots to Opencare patients. We've now released the " Manage my Opencare hours" feature fo...
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Janet created an article,
Practice: Why are patients requesting appointments that aren’t available?
Having issues with your Instant Book? Here are a few things to take a look at first: Are your office, provider and operatory hours up to date in your Practice Management Software? As we use these ...
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Janet created an article,
Practice: How do I use the Instant Book tab?
What is it? - Instant Book allows you to show specific times that you are available to patients. How do I add and remove slots? Select the provider and simply click on the time you want to make ava...
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Janet created an article,
Practice: How do I reschedule a patient’s appointment?
Need to reschedule an appointment with a patient after it’s been confirmed? No worries - it happens! You can reschedule by following these steps: Select the appointment you’d like to reschedule f...
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Janet created an article,
Practice: How can I be sure that a patient will attend his/her appointment?
One of the biggest things you can do to reduce no shows is to confirm a patient’s attendance ahead of the appointment time. This is especially helpful in cases when the appointment is more than a w...
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Janet created an article,
Practice: How do I cancel a patient’s appointment?
Cancellations happen - we get it! That’s why we’ve made it easy to cancel appointments in Opencare. To cancel an appointment, please follow these steps: Select the appointment you’d like to cance...
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Janet created an article,
Practice: How can I verify/reconcile a patient appointment?
There are two ways that you can reconcile or verify a patient's appointment! The first one is through the 'Appointments' (default) screen, typically done the same day as the appointment: Log in ...
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Janet created an article,
Practice: How do I validate a patient’s insurance within my account?
We know that validating a patient’s insurance is a huge part of your workflow, now we’ve made it easier by adding it into your account! You can click on “Insurance Details” in the appointment prog...
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Janet created an article,
Practice: Does Opencare send reminders/notifications to patients for us?
We have a few different communications that go out to patients: Out of Office Alert: If a patient requests an appointment with your practice on Opencare outside of your practice hours, we’ll let...
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Janet created an article,
Practice: How do I communicate with the patient?
You can contact the patient at any time in a variety of ways: Use the Opencare Messaging App: Select the appropriate appointment Click on ‘Message Patient’ at the bottom right Enter your messa...