Janet
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Recent activity by Janet-
Patient: How long is my gift card valid for?
Once your claim is fulfilled, the redemption link will be valid for 4 months, which means that you need to click on the link and redeem your gift card within that time frame or it will expire. Eg. ...
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Patient: Why don't I see social assistance as an option here?
We're sorry to hear about this. However, the decision of what type of insurance our practices take, depends on them. We choose our doctors based on their online ratings, location, and verified b...
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Practice: How can I be sure that a patient will attend his/her appointment?
One of the biggest things you can do to reduce no shows is to confirm a patient’s attendance ahead of the appointment time. This is especially helpful in cases when the appointment is more than a w...
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Practice: How to defer appointments?
Have an appointment that was requested right before the end of the month? Or having trouble confirming a specific date with a patient? No worries! You can defer any appointment in the ‘requested’ s...
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Practice: How do I make sure I’m getting emails from Opencare?
To ensure that you are properly receiving emails/ notifications from Opencare, try checking the following: Your email settings in your Opencare account: Log in to the Opencare App: click here En...
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Patient: Why am I seeing Opencare ads if you're not available in my area?
Sometimes ads will appear to people outside of the areas we currently operate in. This can happen for many reasons, like a mistake with Facebook's targeting systems or someone from a different town...
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Patient: Can I use my own referral link in booking my dental appointment?
Unfortunately, you cannot refer yourself in order to qualify for the Referral reward. HINT: You may want to check this article as well: Am I eligible for the Referral Reward? Here's our Referrals G...
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Gift card issues
Gift cards are issued through our partnership with a company called Tango. If you're having issues with your gift card, the best way to get help is to contact Tango Customer Support at 1-877-558-2...
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Practice: How do I reschedule a patient’s appointment?
Need to reschedule an appointment with a patient after it’s been confirmed? No worries - it happens! You can reschedule by following these steps: Select the appointment you’d like to reschedule f...
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Practice: Opencare Refunds
Refunds will be provided if Opencare has confirmed that a patient did not visit the clinic or scheduled an appointment within 30 days after a patient was billed. In order to validate a refund, we ...